If we have your desired product in stock, you can reserve it online to be paid for and collected in store.
Once you have reserved your product online you will receive an order confirmation. This means your order has been placed on our system but not yet ready for collection.
Once your product is available for collection you will then receive a confirmation email/call from our friendly team, to let you know that your product is ready for collection. Please do not travel to the store until we have sent you/called you with your collection confirmation.
You are able to request a collection time when you place the order, we will do our best to have the items ready for you, but please ensure you wait for the confirmation email/call before travelling to collect.
Your reservation will be held for one week. If you're unable to collect it within that time, please contact us on 0207 724 2800.
Once you have received your collection confirmation email/call, you will need to bring your order number and a valid form of I.D. (passport, driving licence or credit card) to collect your order. You can collect your products during opening hours.
Seymour Leisure Centre
Your product will be delivered by Royal Mail 1st class delivery to your preferred delivery address within 3-4 working days.
Delivery costs £3.00 per order.
If you are collecting and paying for your product in store, you can pay either by cash or card (Visa or Master card)
You can pay online in a completely secure environment using your Visa, MasterCard and PayPal. Payment will be debited and cleared from your account before the dispatch of your products.
Once you have paid for your product online you will receive an order confirmation. This means your order has been placed on our system but not yet ready for collection. Once your product is available for collection you will then receive a confirmation email/call from our friendly team, letting you know that your product is ready for collection. Please do not travel to the store until we have sent you/called you with your collection confirmation number. If you are unable to collect your product, please contact us on 0207 724 2800.
We reserve the right, to change prices at any time without notice to you
Regardless of how you have purchased your product from us, it can be returned to our store for exchange or refund. Any product may be returned for any reasonable reason, provided you inform us within 14 days of receipt. Please call us on 0207 724 2800.
For a refund, the item must not have been used, opened or damaged in any way. It must include all original packaging and be in ‘as new’ condition. We will refund you the value of your product through your original method of payment. We will not refund the cost of shipping if you have paid for this.
Return shipping and postal charges are at the expense of the buyer.
Please check your order upon receipt and always before use. If the item is damaged, faulty or any error has occurred, this needs to be reported to us immediately. Please call us on 0207 724 2800 and one of our team will deal with the issue and provide you with a return reference number. Please accept our apology if this occurs.
In the event the return is due to our error we will also refund the cost of return by Royal Mail 1st Class – you must first obtain a return reference number.
If more convenient, you can return or exchange your product in store within 14 days of receipt. Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, or an online sales invoice.